Refund policy
If you change your mind after placing an order, you can cancel it at any time before we dispatch it. Please contact us immediately via phone on (+44) 1332 986060 or contact us online to ensure the item has not yet dispatched. Please let us know your name, address details and order number to cancel your order.
When you order any ANCHOR & CREW item(s) online, you are entitled to a cooling off period after dispatch within which you can return your unused item(s) for a full refund without any penalty. Our cooling off period is 28 days. If you wish to return any purchased item(s) you have a duty to keep them in your possession and to take reasonable care of them until you return them. If you would like to return your order for a full refund or exchange your item, please contact us via phone on (+44) 1332 986060 or contact us online and we will make suitable arrangements. Goods must be returned in their original condition, including our branded tin packaging and guarantees, within the cooling off period. We cannot accept returns and issue refunds on any used items that are either unwanted or non-faulty.
Returns Address: ANCHOR & CREW, 8/9 (Basement) Sadler Gate, Derby, Derbyshire, DE1 3NF, United Kingdom
- UK returns: we recommend that you return items back to us via Royal Mail. Please ensure you have sufficient insurance cover especially when returning valuable products. Should your return be due to a faulty item within warranty, we will reimburse you fully for the cost of return postage. For unwanted items, we unfortunately cannot offer a contribution towards the cost of return postage.
- International returns: please return items back to us using a sensible method at a sensible cost, for example, by using USPS for North America. Should your return be due to a faulty item within warranty, we will reimburse you up to the cost of using a sensible method. A sensible method includes using your choice of postal service's standard international shipping and not upgrading to expedited / priority for the sake of being two days faster, nor adding disproportionate insurance. We are independently-owned and our priority will always be fixing your item under warranty, however, should an exaggerated value be requested for reimbursement, we shall cross-check and compare available courier services, and communicate our findings with you. For unwanted items, we unfortunately cannot offer a contribution towards the cost of return postage.
- For all returns, we cannot accept liability for goods lost or damaged in return-post. Please allow 1 full working day for returns to be processed once they reach us. If your item is being repaired under warranty, we endeavour to complete as quickly as we can. For any required refunds, we will issue yours as soon as your item is received and checked, please allow 1 day for any refund to appear in your account due to bank clearances.